About the Role: Responsibilities, Skills, and Requirements
Introduction
Are you the person friends call when their WiFi acts up—or when that new printer refuses to cooperate? SeveralTechs is on the lookout for freelance, on-call IT Support Technicians to jump in when someone needs help the most. If you’d enjoy a role where every day is different and hands-on problem solving is just part of the routine, this could be your niche. This is an on-call gig, so flexibility is key—think of it as the IT world’s version of being “on the beat,” responding when there’s a genuine need.
About the Company
SeveralTechs isn’t your average tech firm with rows of cubicles and stuffy dress codes. We’re an agile, growing team built around one simple idea: real tech support should feel like having an expert friend just a phone call away. From homes to bustling businesses across the UAE, our team is known for competence and a little bit of charm. We value clear communication, curiosity, and that “I’ve got this” energy—even when faced with a maze of cables or a blinking error message nobody’s ever seen before. Around here, you’ll always be in good company—some of us even swap stories about the weirdest thing we’ve fixed over virtual coffee breaks.
What You’ll Be Doing
- Respond to on-call requests and travel to client sites across Dubai and the broader UAE (assignments matched to your location and schedule).
- Install and configure a variety of devices and systems: think LAN/WiFi networks, Windows machines, printers, CCTVs, routers, and whatever the client needs running.
- Troubleshoot technical issues on-site—sometimes it’s a five-minute fix, sometimes it’s a proper puzzle.
- Communicate clearly and calmly with clients, making sure they know what’s happening and leaving them less stressed than when you arrived.
- Document completed tasks and findings in our support system so the next tech has all the context they need.
- Stay flexible—every week will look a little different, but resourcefulness is your superpower.
What You’ll Bring
Must-Haves:
- Hands-on experience with IT troubleshooting—especially with Windows, networking, printers, and common office hardware.
- Ability to travel for on-site fixes in Dubai (and, if willing, elsewhere in the UAE).
- A knack for customer service: you listen first and explain things plainly.
- Strong time management—clients appreciate reliability, especially on urgent calls.
- Self-motivated and comfortable working independently.
Nice-to-Haves:
- Experience with CCTV system installation and configuration.
- Familiarity with support ticket systems.
- Fluency in Arabic is a bonus, but not required.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Pay per assignment with transparent compensation—get paid for your expertise and your results.
- Flexible work—you accept assignments based on your real-life schedule and preferred area.
- Exposure to a diverse mix of clients and tech setups (never a dull day).
- Supportive, friendly coordination team—we make sure you have what you need, and we’re always a call away.
- Room to grow: as we expand, reliable techs are first in line for new, longer-term projects.
- No two days the same, and plenty of opportunities to sharpen your troubleshooting game.
In short, if you’re an independent problem-solver who enjoys meeting new people and making tech headaches go away, SeveralTechs just might be your next favorite gig.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through how you’d troubleshoot a scenario where a client’s WiFi network is up, but certain devices aren’t able to connect?
- What’s your approach to diagnosing printer issues, especially when the usual fixes don’t work?
- Describe the steps you’d take to install and configure a new router for a small office environment.
- Have you set up or maintained CCTV systems before? Tell me about the most challenging installation you’ve handled.
- Which support or ticketing systems have you used in the past, and how do you make sure your documentation is helpful for other technicians?
- Imagine you’re dispatched late in the day to a site with minimal information. How do you prepare, and what tools or resources do you bring with you?
- Tell me about a time you had to explain a complex technical issue to someone with very little IT knowledge. How did you make sure they understood?
- When you’re juggling multiple urgent calls in a day, how do you prioritize and keep clients informed?
- Describe a situation where you walked into a technical mess you’d never seen before. How did you get started, and what was the outcome?
- Our clients range from busy offices to families at home. How do you adjust your communication and troubleshooting style to suit different environments?
- This is an on-call, flexible role. Can you talk about a job or project where you successfully managed your own time and schedule?
- How do you keep calm and focused when faced with frustrated clients or high-pressure situations?
- SeveralTechs is a team that loves sharing “war stories.” What’s the most unusual or creative tech fix you’ve pulled off?
- What motivates you to take on freelance, hands-on tech work, and what excites you about being the person clients rely on when things break?