About the Role: Responsibilities, Skills, and Requirements
Introduction
Looking for your next step in hospitality leadership? If you thrive on the buzz of a busy restaurant and genuinely enjoy bringing out the best in others, this could be a fantastic fit. We're hiring a Restaurant Supervisor for our lively spot in Deira, Dubai — and we’re looking for someone who’s ready to dig in, lead by example, and help shape memorable guest experiences. With Dubai’s food scene as dynamic as ever, this is an opportunity to make your mark and grow with a passionate team.
About the Company
We’re a well-established restaurant tucked in the heart of Deira, known for our welcoming atmosphere and commitment to consistent quality. Here, our staff is more like family than colleagues — you’ll quickly spot ‘in-jokes’ flying across the kitchen, and no birthday goes unnoticed (cakes and all). We pride ourselves on supporting team growth; many of our supervisors started as waiters and climbed the ladder by taking initiative and working together. Friday evenings are our busiest — and also the most fun, with everyone pulling together and celebrating the wins, big or small.
What You’ll Be Doing
- Overseeing daily front-of-house operations — making sure things run smoothly from opening to closing.
- Creating and adjusting staff schedules to match peak hours and ensure excellent coverage.
- Jumping in to resolve guest concerns or complaints, always with patience and a personal touch.
- Coordinating closely with the kitchen team to optimize communication and minimize wait times.
- Maintaining high hygiene and safety standards throughout the dining and preparation areas.
- Keeping a watchful eye on inventory, flagging shortages, and placing timely orders as needed.
- Guiding, training, and motivating new and existing staff — from service techniques to upholding company values.
- Pitching in on the floor, especially during rushes; you’re not afraid to roll up your sleeves when needed.
What You’ll Bring
Must-Haves:
- Previous experience in a supervisory or lead role within a busy restaurant.
- Strong leadership skills — you know how to motivate and manage a diverse team.
- Excellent interpersonal and communication abilities, especially with guests.
- A keen eye for detail, especially when it comes to cleanliness and service quality.
- Flexibility to work shifts, including weekends and holidays.
Nice-to-Haves:
- Experience working in Dubai or a similarly fast-paced, multicultural setting.
- Familiarity with POS systems and basic inventory management tools.
- Training in food safety or hygiene standards.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary, plus performance-based bonuses
- Staff meals included every shift (trust us, you won’t go hungry here)
- Opportunities for internal advancement and professional training
- Supportive, family-style work culture where everyone watches out for each other
- Convenient central location in Deira
- Flexible scheduling options — we try our best to work with your life outside of work
- Team socials, monthly recognition awards, and casual Friday get-togethers
We believe that great service comes from a happy, empowered team. If you want to lead, learn, and grow with us, this could be your perfect next step.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe your experience leading a team in a busy restaurant environment? What approaches have helped you keep operations running smoothly during peak hours?
- How do you balance staff scheduling to ensure the right coverage during rush times, especially on weekends or holidays?
- Tell us about a time you resolved a guest complaint. What steps did you take to turn a negative situation into a positive experience?
- What strategies do you use to coordinate communication between front-of-house and kitchen staff, particularly when things get hectic?
- Share how you’ve maintained or improved hygiene and food safety standards in your previous roles. Are there specific protocols or routines you find most effective?
- Are you experienced with using POS systems or inventory management tools? If so, which ones, and how have they helped your workflow?
- Describe a time when you identified a shortage in inventory at a critical moment. How did you respond to ensure service wasn’t disrupted?
- When training new staff, what techniques do you use to effectively teach both service skills and company values?
- Give an example of a situation where you had to “roll up your sleeves” and jump in on the floor. How did stepping up impact the team and the guest experience?
- How do you personally like to motivate your team, especially during high-pressure shifts or busy evenings?
- What does a supportive, family-style work culture look like to you, and how would you contribute to it here?
- How do you handle working with colleagues or guests from different cultural backgrounds, especially in a fast-paced environment like Dubai?
- Team celebrations and recognition are important to us—can you share how you’ve contributed to positive team morale or celebrated team wins in the past?