About the Role: Responsibilities, Skills, and Requirements
Ever thought about running a luxury oasis right in the heart of Dubai Marina? As our next Spa & Salon Manager, you’ll set the tone for relaxation, elegance, and impeccable service — all while leading a talented team in one of Dubai’s most vibrant neighborhoods. If you know what it takes to create unforgettable guest experiences and thrive in a five-star environment, this could be your next big move.
About the Company
We’re a boutique luxury spa and salon tucked away in the lively Dubai Marina, known for our warm hospitality and world-class treatments. Our team is a mix of seasoned pros and rising talent, united by a genuine passion for wellness and beauty. We believe in celebrating small wins, supporting each other, and making every guest feel like a VIP — whether they’re regulars or first-timers. Friday team lunches overlooking the marina? That’s just one of the little perks that make working here special.
What You’ll Be Doing
- Leading, inspiring, and developing a diverse team of therapists, stylists, and front desk staff
- Overseeing daily spa & salon operations to ensure everything runs smoothly and efficiently
- Maintaining luxury service standards that consistently wow our high-end clientele
- Managing bookings, optimizing schedules, and handling any guest concerns with grace and professionalism
- Collaborating with marketing to promote services, special packages, and seasonal offers
- Monitoring inventory, ordering products, and keeping the space immaculate and inviting
- Analyzing performance metrics and guest feedback, then making improvements that really move the needle
- Training new hires and providing ongoing coaching to keep the team at the top of their game
What You’ll Bring
Must-Haves
- At least 2 years’ experience managing a spa or salon in a 5-star hotel or equivalent luxury setting
- Relevant diploma or certification in Beauty, Wellness, or Management
- A natural flair for customer service and guest relations — you know how to turn a good visit into a great one
- Strong leadership skills: you’re confident, approachable, and know how to bring out the best in your team
- Excellent organizational abilities and attention to detail
Nice-to-Haves
- Experience working with international clientele
- Familiarity with spa/salon booking and POS software
- A personal passion for wellness, beauty, or holistic therapies
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive, tax-free salary with performance-based incentives
- Modern, tranquil workspace in the heart of Dubai Marina
- Generous staff discounts on treatments and products
- Ongoing training and real opportunities to grow your career in luxury hospitality
- Supportive, close-knit team — we celebrate milestones and always have each other’s backs
- Flexible scheduling options to help you maintain a healthy work-life balance
- Occasional team pampering sessions (yes, you get to enjoy the spa too!)
Here, you’ll be more than just a manager — you’ll become part of a community that genuinely cares for its people and its guests. If you’re ready to bring your expertise to a place where quality and kindness matter, we’d love to connect.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk us through your experience managing day-to-day operations in a luxury spa or salon? What specific strategies have you found most effective in maintaining five-star service standards?
- How have you handled scheduling and booking challenges in a high-demand environment? Are there particular tools or software you prefer for managing appointments and optimizing staff shifts?
- Tell us about a time you turned around an unhappy guest experience. What steps did you take, and what was the outcome?
- What approaches do you use to monitor and improve performance metrics and guest feedback within your team?
- How do you ensure inventory is managed efficiently while keeping the spa environment both inviting and luxurious?
- Describe a time you collaborated with marketing or other departments to promote new services or special offers. How did you measure success?
- When onboarding new team members, what training techniques or philosophies help you maintain high standards and a positive team culture?
- How do you keep your team motivated and engaged, especially during busy or stressful periods?
- Can you share an example of how you adapted your management style to bring out the best in a diverse, multicultural team?
- What does world-class hospitality mean to you, and how do you embody that in your daily interactions with both guests and colleagues?
- The spa industry is always evolving. How do you stay updated with trends in wellness and beauty, and how do you bring that knowledge back to your team?
- Have you worked with an international clientele before? How do you tailor the guest experience to meet a wide range of cultural expectations and preferences?
- Our team values support and camaraderie. How do you contribute to a positive, collaborative workplace, especially when celebrating small wins or navigating challenges?
- What drives your passion for the wellness and beauty industry, and how do you share that enthusiasm with your team?